Privacy Policy

Last Updated: October 17, 2025
Effective Date: October 17, 2025

This privacy policy describes the practices of Done Deal Costa Rica, accessible via the website https://donedealcr.com/ (the « Service »), regarding the collection, use, and disclosure of your information that we collect when you use our Service.

Contact: Catherine Palacios – Email: cpalacios@donedealcr.com

By accessing or using the Service, you consent to the collection, use, and disclosure of your information in accordance with this privacy policy. If you do not consent, please do not access or use the Service.

We may modify this privacy policy at any time without notice and will post the revised policy on the Service. The revised policy will take effect 180 days after its publication on the Service, and your continued access to or use of the Service after that date will constitute your acceptance of the revised policy. We therefore recommend that you consult this page regularly.

1. Information We Collect

We will collect and process the following personal information about you:

  • Name
  • Email
  • Information related to your financial and asset situation (as part of our financial services)

2. How We Use Your Information

We will use the information we collect about you for the following purposes:

  • Provision of our financial services dedicated to expatriates
  • Customer support
  • Communication regarding our services
  • Analysis and improvement of our services

If we wish to use your information for other purposes, we will ask for your consent and will only use your information after receiving your consent and only for the purposes for which you have given consent, unless otherwise required by law.

3. How We Share Your Information

We will not transfer your personal information to third parties without your consent, except in limited circumstances described below:

  • Analysis and improvement of our services
  • Service providers necessary for the provision of our financial services

We require that these third parties only use the personal information we transfer to them for the purpose for which it was transferred and that they do not retain it longer than necessary to achieve that purpose.

We may also disclose your personal information for the following reasons:

  1. To comply with applicable laws, regulations, court orders, or other legal processes
  2. To enforce your agreements with us, including this privacy policy
  3. To respond to claims that your use of the Service violates the rights of a third party

If the Service or our company merges with or is acquired by another company, your information will be part of the assets transferred to the new owner.

4. Retention of Your Information

We will retain your personal information for 90 days to 2 years after users have terminated their accounts or as long as we need it to achieve the objectives for which it was collected, as detailed in this privacy policy.

We may need to retain certain information for longer periods for record-keeping/reporting reasons in accordance with applicable law or for other legitimate reasons such as enforcement of legal rights, fraud prevention, etc.

Residual anonymous information and aggregated information, which does not identify you (directly or indirectly), may be stored indefinitely.

5. Your Rights

Under applicable law, you may have the right to:

  • Access your personal data
  • Rectify your personal data
  • Erase your personal data
  • Receive a copy of your personal data
  • Restrict or object to the active processing of your data
  • Request that we share (port) your personal information to another entity
  • Withdraw any consent you have given us to process your data
  • File a complaint with a competent authority
  • Any other relevant rights under applicable laws

To exercise these rights, you may write to us at cpalacios@donedealcr.com. We will respond to your request in accordance with applicable law.

Please note that if you do not allow us to collect or process the required personal information or if you withdraw consent to process it for the required purposes, you may not be able to access or use the services for which your information was requested.

6. Cookies

To learn more about how we use tracking technologies and your choices in this regard, please see the cookies section of our legal notice.

No cookies will be placed without your prior consent.

7. Security

The security of your information is important to us, and we will use reasonable security measures to prevent loss, misuse, or unauthorized alteration of your information under our control.

However, given the inherent risks, we cannot guarantee absolute security and therefore cannot ensure or guarantee the security of any information you transmit to us, and you do so at your own risk.

8. Third-Party Links and Use of Your Information

Our Service may contain links to other websites that are not operated by us. This privacy policy does not address the privacy policy and other practices of third parties, including any third party operating a website or service accessible via a link on the Service.

We strongly advise you to review the privacy policy of each site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party sites or services.

9. Complaints / Data Protection Officer

If you have any questions or concerns regarding the processing of your information that we hold, you may send an email to our data protection officer:

Catherine Palacios
Email: cpalacios@donedealcr.com

We will respond to your concerns in accordance with applicable law.